Our Guarantee & Warranty - Hadley Chimney Orlando

The Hadley Chimney Orlando Guarantee

We’ve been cleaning and repairing chimneys in Orlando since 2003, and in that time we’ve learned one thing that matters more than any tool on the truck: a guarantee only counts if it’s written down and easy to collect on. Every repair we make at Hadley Chimney Orlando comes with a written guarantee and a free second visit if the repair fails, for 365 days. No fine print, no pro-rated nonsense, no “that part isn’t covered.” If it’s not done right, we make it right. That’s the 365-Day Done Right Promise, and it applies to every job we do, from a standard sweep in College Park to a full liner replacement in Winter Park.

Call (904) 822-8172

What’s Covered

• Workmanship on every repair, for 365 days. If a repair we made fails within a year, we return and fix it at no charge. That’s not a promotional offer. It’s been our standing policy since day one.
• Parts and materials we install. We work with materials pros actually trust: DuraFlex flexible liner systems, HeatShield ceramic repair compound, Gelco, Olympia Chimney, Famco, and Copperfield accessories. If a part we installed fails, it’s covered, period.
• Your home stays clean. We lay drop cloths, run HEPA-filtered vacuums, and haul away every bit of soot and creosote we remove. If we leave dust behind, call us. We’ll come back.
• On-time arrival, tracked. We give you a live arrival window and tracking, not a four-hour guess. You’ll know exactly who is coming and when. Our technicians are background-checked and uniformed.
• A written price before any work starts. Every single job, no exceptions. The number we hand you is the number you pay. No surprise charges at the door, no “we found something while we were in there” add-ons.

Our Satisfaction Promise

Here’s how it works if something isn’t right. Call (904) 822-8172, and a live person answers. Not an answering service, not a voicemail loop. You tell us what’s wrong. We schedule the return visit at a time that works for you. The technician arrives, reviews the original work, and fixes the issue. If the repair failed because of something we did or a part we installed, you don’t pay a dime. That’s the free second visit, and it’s baked into the guarantee, not sold as an upsell or a “protection plan.” We’d rather fix it and keep your trust than argue about who’s responsible. That philosophy has carried us through more than two decades of Orlando chimney work, and it’s not changing.

What if you’re unhappy with the cleanup, our arrival time, or how we explained something? Same process. Call us, and we’ll make it right. A guarantee that only covers parts but not the experience isn’t a guarantee. It’s a brochure.

Licensed & Insured Backing

A written guarantee is only as strong as the company behind it. Hadley Chimney Orlando is licensed and insured, which means the work we do in your home is backed by real accountability, not just a promise on letterhead. If something goes wrong, our insurance covers it. Our coverage isn’t an add-on or something we “can provide upon request.” It’s a standing part of every job we book, including the standard sweep. Anyone can print “guaranteed” on a flyer. Licensed and insured means there’s a real company, with real coverage, standing behind the words. That’s what backs the 365-Day Done Right Promise.

What the Guarantee Doesn’t Cover (And Why That’s Honest)

Chimney work can uncover legitimate issues that weren’t visible during the original repair, things like hidden water damage behind the masonry or structural shifts in a 40-year-old flue. We’ll always tell you when we find something during a sweep or repair, and we’ll show you the photos. If an issue is new or pre-existing and unrelated to our original work, we’ll give you a written price to fix it. What we won’t do is pretend everything fits into a one-size-fits-all warranty box. Orlando’s humidity, summer storms, and salt air treat chimneys differently depending on neighborhood and construction era. A guaranteed repair in Baldwin Park faces different conditions than one in SoDo. We warranty our workmanship. We’re upfront about what falls outside that. That’s the only way a guarantee means anything.

What Happens When You Book

You call (904) 822-8172. A live person answers 24/7 and schedules your sweep or repair. You get a live arrival window with tracking, not a vague “between 8 and 4.” Your technician arrives in uniform and does a full inspection before any work begins. You receive a written price. You approve it. Then we work. After the job, you get before-and-after photo documentation and a digital invoice, every time. That’s the Relay Visibility Guarantee, and it’s part of the Relay Standard we’re held to as an independently owned local business under the Relay Home Co. family. You’ll never wonder what was done, or whether it was done right. The photos show you.

Why We Put It in Writing

Cory Mitchell, Owner at Hadley Chimney Orlando, has seen too many homeowners get burned by verbal promises that evaporate when something actually fails. That’s why every repair gets a written guarantee, and why the free second visit exists. It’s not marketing. It’s the guarantee we’d want if a chimney company worked on our own homes. If a sweep or repair ever falls short, we want you to call us. Not file a complaint, not leave a bad review, not stew about it for six months. Call us. We’ll answer. We’ll make it right. That’s been the rule since 2003, and it still is.

Written by Cory Mitchell, Owner at Hadley Chimney Orlando, serving Orlando since 2003.